Now download a special version of HP Print and Scan Doctor if you are using Windows 10 or 8. While HP Print and Scan Doctor helps you with offline printer conditions. Then download and install HP Print and Scan Doctor on your computer device. Open HP Print and Scan and click Start on your printing device. If your printing device is not listed, please reset the printing device and resolve the printer connection problem and resolve it with the instructions in the HP Print and Scan Doctor 123.hp.com/setup 8610. Click Repair Printing and continue to the next step to resolve the problem.